Shipping and payment
Shipping
Shipping to the EU costs €25 via DPD.
For shipments to countries outside the EU, we will determine the shipping cost based on the size and weight of the shipment. Please contact us and we will find the best solution for you.
When ordering multiple columns (5+), the cartons are placed on a pallet and the shipping cost is determined individually.
Payment
Payment can be made by bank transfer or other services such as Apple Pay, Google Pay, or credit card.
For countries outside the EU, customers usually use the services of WISE and transfer the payment to our bank account.
Online card payment and fast bank transfer is arranged for us by ComGate Payments, a.s. https://www.comgate.cz/cz/platebni-brana
Information about payment methods - card payments and bank payment buttons with a basic explanation of the payment process can be found here:
https://help.comgate.cz/v1/docs/cs/platby-kartou
https://help.comgate.cz/docs/bankovni-prevody
Contact information for ComGate Payments, Inc. including phone number and email address for any complaints or payment inquiries:
ComGate Payments, Inc.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267