Statutory right of withdrawal/Withdrawal Form

Right of withdrawal/sample form
1. Right of withdrawal
You have the right to withdraw from the contract within 14 days of receipt of your complete shipment.

Please note that the right of withdrawal does not apply to:

- Goods that have not been completely manufactured in advance and whose manufacture was determined by the customer's individual choice and instructions, or that have been clearly adapted to the consumer's personal needs - i.e. customized engraving, surface finish or colour adjustment, etc. 

Cancellation policy
Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period is fourteen days from the date on which you or a third party authorised by you, other than the carrier, took possession of the last part of the delivery.

If you wish to exercise your right of withdrawal, you must inform us (company: Meditační nástroje s.r.o.,IČO: 19233591, sídlem Klíčnov 50, Pulečný 468 02, e-mail: info@meditacninastroje.cz) of your decision to withdraw from the contract by means of an unequivocal statement (e.g. by letter sent by post or e-mail). You can use the enclosed sample withdrawal form, but this is not a requirement.

In order to meet the deadline, it is sufficient if you send a notification of your decision to exercise your right of withdrawal before the deadline expires.

Consequences of withdrawal
If you withdraw from this Contract, we must refund all monies received, including freight charges (excluding any additional costs incurred as a result of your decision to have the goods delivered by us by a method other than the standard method), without delay and no later than 14 days from the date we receive your notice of withdrawal. We will use the same means of payment for this refund as you used for the original transaction, unless otherwise expressly agreed with you. However, in no case will you be charged any fees for this refund. We may refuse a refund until we have received the goods you sent back or until you have given us proof that you have already sent the goods, whichever is sooner.

You must send or return the goods to us promptly but in any event within fourteen days of the date on which you notify us of your withdrawal from this contract. 

You shall only be liable for any diminution in the value of the goods if such diminution in value is due to testing of the composition, characteristics and functionality of the goods to a greater than necessary extent.

Exclusion of the right of withdrawal
The right of withdrawal does not apply to

Goods which have not been completely pre-manufactured and for the production of which the individual choice and instructions of the consumer were decisive or which have been clearly adapted to the personal needs of the consumer.
Sealed goods which are not suitable for return for hygiene or health reasons and whose sealing has been removed after delivery.

2. Model withdrawal form
Below you can download a sample withdrawal form in PDF form (you need Adobe Acrobat Reader) and use it to exercise your right of withdrawal. Simply return the completed form to us by post or ideally by email.